Mobily Support Portal's profile

68.4K Messages

Tuesday, July 28th, 2020 6:23 PM

Privacy Policy

Last update: June 16, 2020

Mobily has established this privacy policy to demonstrate our commitment to the privacy of the users of our websites and apps. Please read the following to learn more about our privacy policy, and how we treat personally identifiable information collected from our visitors and users. While this isn’t the most glamorous of documents, privacy is a big concern these days, and we take it very seriously for you, our valued visitors.

WHAT DOES THIS PRIVACY POLICY COVER

This privacy policy covers Mobily treatment of personally identifiable information collected by Mobily through a website or an app owned and operated by Mobily. This privacy policy does not apply to the practices of companies that Mobily does not own or control, or of persons that Mobily does not employ or manage, including any third-party content contributors bound by contract and any third-party websites or app to which the site or app may link to.

COLLECTION & USE OF PERSONAL INFORMATION

You can visit the website/apps of Mobily without revealing any personal information. However, Mobily needs certain personal information if you wish to use support, or use certain Mobily services.

Where required, this information may include your personal contact information and/or your company contact information. Mobily will use this information to reply to your inquiries, to provide you with requested products and services, and to contact you regarding new products and services. By accessing the services of Mobily and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.

COLLECTION & USE OF NON-PERSONAL INFORMATION

Mobily automatically receives and records non-personal information on our server logs from your browser including your IP address, cookie information, your local language and the page you requested. Mobily may use this information to customize the content you see and to fulfill your requests for certain products and services. However, Mobily does not connect this non-personal data to any personal information collected from you. Additionally, Mobily utilizes 3rd party tools to collect general statistical non-personal information about our website and app users. The purpose of collecting these generic information is to help us understand the current quality of the services we provide. By accepting our privacy policy, you also agree to all 3rd party privacy policies, as we have no control over such policies nor hold any responsbility of any 3rd party privacy policy.

3rd Party Tools Utilized by Mobily: Google Analytics, New Relic, Firebase, Google Tag Manager.

INFORMATION SHARING & DISCLOSURE

Mobily will not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

CONSENT

If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to Mobily. If you have provided personal information to Mobily and no longer consent to its use or disclosure as outlined herein, please notify us.

SECURITY

Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your Mobily information is protected for your privacy and security. In certain areas of our websites and apps, Mobily uses industry-standard SSL-encryption to protect data transmissions. We also safeguard your personal information from unauthorized access through access control procedures and physical security measures. Further, Mobily retains your personal information only as long as necessary to fulfill the purposes identified above or as required by law.

CHANGES TO THIS PRIVACY POLICY

Mobily may at any time, without notice to you and in its sole discretion, amend this policy from time to time. When it does, Mobily will also revise the “last update” date at the top of this Privacy Policy. Please review this policy periodically. Your continued use of the site or app after any such amendments signifies your acceptance thereof.

QUESTIONS OR SUGGESTIONS

If you have questions or suggestions about this privacy policy, or your own personal information, please contact us directly.

No Responses!