Tips on how to speed up the resolution of your issue

  1. Try to look in the product knowledgebase. While it’s short and simple, most common requests are covered there.
  2. Use the forum search function as you could find your answer in other tickets.
  3. If you are reporting a line or account issue; always provide related account number in the private field or mark your whole ticket as a private ticket.
  4. If your request is connected with some visible errors (mobily app errors), a screenshot will help us a lot.
  5. Always subscribe to follow your ticket in order to be aware on your ticket updates.

Support Scope

  • Support covers all of Mobily Products & Services.

Support Schedule

  • Response times can take up to 6 hours; depends on the ticket nature and complexity.
  • Support Team checks all new messages 24/7.

Creating Support Ticket

Raise a support ticket by clicking on Create New Ticket at the top.

Customer Complaints Rights: You can learn more about your rights in submitting complaints by visiting the following page.